Of the following customer satisfaction measurement methods, which ...

[cnetterville]

Of the following customer satisfaction measurement methods, which is the most effective in producing meaningful results?
 A) the Scale of 100 approach
  B) personal interviews
  C) the very dissatisfied/very satisfied approach
  D) the combined approach
  E) employee surveys

Question 2

Which of the following is the best example of a brand mark?
 A) Honda
  B) Nike's swoosh
  C) WD-40
  D) BMW
  E) 7-Eleven

[jordangronback]

Answer to Question 1

D

Answer to Question 2

B

[cnetterville]

Excellent

[kishoreddi]

Gracias!