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Author Question: The most popular definition of customer satisfaction/dissatisfaction is based on: A) the SERVQUAL ... (Read 95 times)

lunatika

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on: Jun 28, 2018
The most popular definition of customer satisfaction/dissatisfaction is based on:
 A) the SERVQUAL model.
  B) the servuction model.
  C) the scale of market entities.
  D) the expectancy disconfirmation model.
  E) the Technical Assistance Research Program (TARP).

Question 2

The distribution system used for Juicy Fruit gum would be selective distribution.
 
 Indicate whether the statement is true or false


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janeli1

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

False


lunatika

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Reply 2 on: Jun 28, 2018
Gracias!

bblaney

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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