In the service quality cycle, the _________________ represents ...

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In the service quality cycle, the _________________ represents the mutually rewarding relationship between the customer and service provider resulting in the customer's commitment to that service provider.
 Fill in the blank(s) with correct word

Question 2

User-generated content is the same as consumer-generated media.
 a. True
  b. False
 Indicate whether the statement is true or false

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Answer to Question 1

Customer-Provider Link

Answer to Question 2

True

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Thanks for the timely response, appreciate it

[JaynaD87]

TYSM