In the service quality cycle, the _________________ represents ...

[drink]

In the service quality cycle, the _________________ represents the mutually rewarding relationship between the customer and service provider resulting in the customer's commitment to that service provider.
 Fill in the blank(s) with correct word

Question 2

User-generated content is the same as consumer-generated media.
 a. True
  b. False
 Indicate whether the statement is true or false

[tuate]

Answer to Question 1

Customer-Provider Link

Answer to Question 2

True

[drink]

Gracias!

[bigcheese9]

Thanks for the timely response, appreciate it