A CNA (certified nurses aide) has been threatened by a coworker. ...

[tiara099]

A CNA (certified nurses aide) has been threatened by a coworker. The CNA has reported this to the manager of the unit, but threatening behavior continues. The CNA asks the manager if the coworker has been reprimanded.
 
  The manager informs the CNA, You know I cant disclose that information. Which action would be the next appropriate step for the CNA? 1. Give notice of resignation.
  2. Inform the director of the department.
  3. Inform the charge nurse of the incidents.
  4. Discuss the matter with the coworker.

Question 2

The emergency room experienced a client who exhibited violent behavior when pain medication was denied. Once the situation was resolved, which action by the ER manager would be appropriate after this incident?
 
  1. Arrange an agreement with law enforcement regarding these types of clients.
  2. Discuss the situation with law enforcement.
  3. Develop a team of staff who would be on call for these types of situations.
  4. Organize a training program to educate staff on how to manage these types of situations.

[DylanD1323]

Answer to Question 1

2
Explanation: 1. The CNA has discussed the issue with the manager and the behavior continues. It would not
be beneficial for the CNA to address the matter with the coworker or the charge nurse. It
would be appropriate for the CNA to discuss the issues/concerns with the director of the
department. Discussing the matter with the director is following the chain of command.

Answer to Question 2

4
Explanation: 1. Organizing a training program to educate staff will increase staffs confidence and competence
with handling situations such as these. Arranging an agreement and discussing the situation
with law enforcement will not assist staff in learning how to manage these clients when timing
is critical. Developing a team of on-call staff will not help the situation.

[tiara099]

Excellent

[Jossy]

Gracias!