Author Question: A newly hired certified nurses aide (CNA) has been 15 minutes late returning from mealtime 4 days ... (Read 100 times)

gbarreiro · **on:** Jul 8, 2018

A newly hired certified nurses aide (CNA) has been 15 minutes late returning from mealtime 4 days this week. The nurse manager coaches the employee and finds that the CNA thought meal breaks were 45 minutes.

What is the most appropriate response from the nurse manager? 1. Document the tardy behavior in the CNAs record.
2. Show the CNA the break hours in the employee handbook.
3. Warn the CNA tardiness is not tolerated and follow up in 2 weeks.
4. Warn the CNA that the charge nurse will be timing future meal breaks.

Question 2

Place each step in the correct order that describes the process of confronting an employee about a policy violation.

1. Listen and empathize with the employees rationale for the behavior.
2. Prepare for the confrontation.
3. Explain why the behavior cannot continue.
4. In a calm manner, describe the undesired behavior.
5. Schedule a follow-up meeting.

nekcihc358 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

2
Explanation: 1. The first step is to determine whether the employee is aware of the policy. It seems this
employee was not aware of the policy. It would be most appropriate to show the employee
where the policy is written. If the behavior continues it should be documented in the
employees record, monitored, and if it continues a warning should be issued.

Answer to Question 2

2, 4, 1, 3, 5
Explanation: It is important to stay calm and anticipate a reaction from an employee who has been confronted
with an issue. Next, focus on the problem, not the person, and listen to the employees reasoning for
the behavior. Explain why the behavior is unacceptable, agree on steps to change the behavior, and
then arrange for a follow-up.