Which technique will best communicate to a patient that the nurse ...

[Jipu 123]

Which technique will best communicate to a patient that the nurse is interested in listening?
 
  a. Restating a feeling or thought the patient has expressed.
  b. Asking a direct question, such as Did you feel angry?
  c. Making a judgment about the patient's problem.
  d. Saying, I understand what you're saying.

Question 2

A nurse interacts with a newly hospitalized patient. Select the nurse's comment that applies the communication technique of offering self.
 
  a. I've also had traumatic life experiences. Maybe it would help if I told you about them.
  b. Why do you think you had so much difficulty adjusting to this change in your life?
  c. I hope you will feel better after getting accustomed to how this unit operates.
  d. I'd like to sit with you for a while to help you get comfortable talking to me.

[JCABRERA33]

Answer to Question 1

ANS: A
Restating allows the patient to validate the nurse's understanding of what has been communicated. Restating is an active listening technique. Judgments should be suspended in a nurse-patient relationship. Close-ended questions such as Did you feel angry? ask for specific information rather than showing understanding. When the nurse simply states that he or she understands the patient's words, the patient has no way of measuring the understanding.

Answer to Question 2

ANS: D
Offering self is a technique that should be used in the orientation phase of the nurse-patient relationship. Sitting with the patient, an example of offering self, helps to build trust and convey that the nurse cares about the patient. Two incorrect responses are ineffective and non-therapeutic. The other incorrect response is therapeutic but is an example of offering hope.

[Jipu 123]

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[JCABRERA33]

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