Author Question: The following identify service gaps except: A) management knows what is important to the ... (Read 34 times)

rachel9 · **on:** Aug 10, 2018

The following identify service gaps except:

A) management knows what is important to the customer.
B) management knows what is important to the customer, but does not translate into service standards.
C) customers are promised a level of service that is not delivered.
D) service standards are in place but employees do not practice them.
E) both A and B.

Question 2

Where was prepared food available prior to the emergence of the modern restaurant?

What will be an ideal response?

ErinKing · **Reply #1 on:** Aug 10, 2018

Answer to Question 1

A

Answer to Question 2

Prepared foods have been sold in retail shops and lodging venues for thousands of years. Prepared food was also available in coffee houses and tea houses in Europe from the seventeenth century onward. The word restaurant derives from the French word restaurant, meaning a soup to restore health, which was sold in retail shops. These retail shops evolved into modern restaurants around 1800.