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Author Question: Activity times should not be included in a service blueprint. (Read 35 times)

Garrulous

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Question 1

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.
◦ true
◦ false

Question 2

Activity times should not be included in a service blueprint.
◦ true
◦ false


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Marked as best answer by Garrulous on Dec 3, 2019

trog

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Garrulous

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Reply 2 on: Dec 3, 2019
Excellent


lkanara2

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

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