Skills and Trades

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In times of slow work which technician is likely to be the first to be laid off? A) Shop foremen ... Started by theo	1 Replies 172 Views	Jun 23, 2018 by JaynaD87
You need to have a sincere interest in the other party and make a concerted effort to understand ... Started by tsand2	1 Replies 123 Views	Jun 23, 2018 by InfiniteSteez
The foundation for effective communication is ability that the other person understands where you ... Started by bobthebuilder	1 Replies 99 Views	Jun 23, 2018 by tranoy
When considering offering a position to a new technician for a hourly flat rate of 20.00 what ... Started by HudsonKB16	1 Replies 109 Views	Jun 23, 2018 by jgranad15
All of the following are benefits of the team system EXCEPT ________. A) Reduces the control that ... Started by imanialler	1 Replies 76 Views	Jun 23, 2018 by Loise Hard
In dealing with an irate customer it is essential that you keep in mind that _______. A) You are ... Started by dollx	3 Replies 268 Views	Jun 23, 2018 by IRincones
The analogy that explains why it is important to allow the customer to vent and tell their story ... Started by burton19126	1 Replies 68 Views	Jun 23, 2018 by todom5090
Many technicians love the six-day rotation because ________. A) The only have to work four days ... Started by shenderson6	1 Replies 123 Views	Jun 23, 2018 by Natalie4ever
Trying to find a solution that provides benefits to both parties involved is called a _________ ... Started by P68T	1 Replies 104 Views	Jun 23, 2018 by wtf444
It may be considered discrimination against women if the job description requires that all ... Started by Davideckstein7	1 Replies 104 Views	Jun 23, 2018 by jackie
The first rule of management in dealing with employee compensation is ________. A) Don't mess ... Started by SGallaher96	1 Replies 112 Views	Jun 23, 2018 by ghepp
__________ are short-term benefits to help motivate specific performance. A) Penalties B) Bribes ... Started by magmichele12	1 Replies 114 Views	Jun 23, 2018 by Edwyer
A decision has been made by management that the demand for service exceeds capacity. Which of the ... Started by casperchen82	1 Replies 127 Views	Jun 23, 2018 by cat123
The individual pay plan only allows for the technician to be paid hourly flat rate. Indicate ... Started by asmith134	3 Replies 126 Views	Jun 23, 2018 by Kimmy
The team system technician pay plan in found most often in the smaller shops. Indicate whether ... Started by ec501234	1 Replies 57 Views	Jun 23, 2018 by angrybirds13579
One technique that can help the customer know you are listening and understand is to ________. A) ... Started by Metfan725	1 Replies 93 Views	Jun 23, 2018 by tranoy
What would be the benefit of going to extended hours when the demand is greater than the capacity? ... Started by tth	1 Replies 62 Views	Jun 23, 2018 by tandmlomax84
What is potential problem that may be caused from stealing employees from your competition? What ... Started by yoooooman	1 Replies 68 Views	Jun 23, 2018 by wtf444
The last step in the hiring process is _______. A) Interviewing B) Orientation C) Selecting D) ... Started by s.tung	1 Replies 150 Views	Jun 23, 2018 by onowka
A _________ lists of all of the important characteristics and responsibilities of a particular ... Started by codyclark	1 Replies 106 Views	Jun 23, 2018 by CharlieArnold
If you establish job requirements that are not essential or are too difficult to match the actual ... Started by leilurhhh	1 Replies 102 Views	Jun 23, 2018 by IAPPLET
The best way to obtain a rich candidate pool for a position is to _______. A) Only advertise in ... Started by oliviahorn72	3 Replies 161 Views	Jun 23, 2018 by jxjsniuniu
KSAs are _______. A) Three unimportant letters B) Knowledge, skills, and aptitudes C) Knowledge, ... Started by Pineapplelove6	1 Replies 275 Views	Jun 23, 2018 by tennis14576
A process that can have a profound impact on the ultimate performance of the organization and is too ... Started by ARLKQ	1 Replies 337 Views	Jun 23, 2018 by nikmaaacs
The fastest growing method for help wanted ads is the ______________ because it allows immediate ... Started by mp14	1 Replies 86 Views	Jun 23, 2018 by stillxalice