This topic contains a solution. Click here to go to the answer

Author Question: A newly hired certified nurses aide (CNA) has been 15 minutes late returning from mealtime 4 days ... (Read 101 times)

gbarreiro

  • Hero Member
  • *****
  • Posts: 566
A newly hired certified nurses aide (CNA) has been 15 minutes late returning from mealtime 4 days this week. The nurse manager coaches the employee and finds that the CNA thought meal breaks were 45 minutes.
 
  What is the most appropriate response from the nurse manager? 1. Document the tardy behavior in the CNAs record.
  2. Show the CNA the break hours in the employee handbook.
  3. Warn the CNA tardiness is not tolerated and follow up in 2 weeks.
  4. Warn the CNA that the charge nurse will be timing future meal breaks.

Question 2

Place each step in the correct order that describes the process of confronting an employee about a policy violation.
 
  1. Listen and empathize with the employees rationale for the behavior.
  2. Prepare for the confrontation.
  3. Explain why the behavior cannot continue.
  4. In a calm manner, describe the undesired behavior.
  5. Schedule a follow-up meeting.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

nekcihc358

  • Sr. Member
  • ****
  • Posts: 327
Answer to Question 1

2
Explanation: 1. The first step is to determine whether the employee is aware of the policy. It seems this
employee was not aware of the policy. It would be most appropriate to show the employee
where the policy is written. If the behavior continues it should be documented in the
employees record, monitored, and if it continues a warning should be issued.

Answer to Question 2

2, 4, 1, 3, 5
Explanation: It is important to stay calm and anticipate a reaction from an employee who has been confronted
with an issue. Next, focus on the problem, not the person, and listen to the employees reasoning for
the behavior. Explain why the behavior is unacceptable, agree on steps to change the behavior, and
then arrange for a follow-up.




gbarreiro

  • Member
  • Posts: 566
Reply 2 on: Jul 8, 2018
Excellent


billybob123

  • Member
  • Posts: 336
Reply 3 on: Yesterday
:D TYSM

 

Did you know?

The term bacteria was devised in the 19th century by German biologist Ferdinand Cohn. He based it on the Greek word "bakterion" meaning a small rod or staff. Cohn is considered to be the father of modern bacteriology.

Did you know?

The first war in which wide-scale use of anesthetics occurred was the Civil War, and 80% of all wounds were in the extremities.

Did you know?

The highest suicide rate in the United States is among people ages 65 years and older. Almost 15% of people in this age group commit suicide every year.

Did you know?

A good example of polar molecules can be understood when trying to make a cake. If water and oil are required, they will not mix together. If you put them into a measuring cup, the oil will rise to the top while the water remains on the bottom.

Did you know?

Before a vaccine is licensed in the USA, the Food and Drug Administration (FDA) reviews it for safety and effectiveness. The CDC then reviews all studies again, as well as the American Academy of Pediatrics and the American Academy of Family Physicians. Every lot of vaccine is tested before administration to the public, and the FDA regularly inspects vaccine manufacturers' facilities.

For a complete list of videos, visit our video library