This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A server in an operation is competent but is never friendly with guests. Which challenge is most ... (Read 465 times)

james

  • Hero Member
  • *****
  • Posts: 573
on: Aug 2, 2018
A server in an operation is competent but is never friendly with guests. Which challenge is most likely negatively affecting this employee's service delivery?
 
  a. Capacity
  b. Consistency
  c. Intangibility
  d. Inseparability

Question 2

Which comment made by a server to a guest is an example of suggestive selling?
 
  a. Thank you for coming in tonight?
  b. Would you like ice cream on your pie?
  c. Would you like me to bring your check now?
  d. I'm sorry. I'll bring you a clean fork right away.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jasonq

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Aug 2, 2018
Answer to Question 1

D

Answer to Question 2

B


james

  • Member
  • Posts: 573
Reply 2 on: Aug 2, 2018
:D TYSM

gcook

  • Member
  • Posts: 343
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

There are immediate benefits of chiropractic adjustments that are visible via magnetic resonance imaging (MRI). It shows that spinal manipulation therapy is effective in decreasing pain and increasing the gaps between the vertebrae, reducing pressure that leads to pain.

Did you know?

Each year in the United States, there are approximately six million pregnancies. This means that at any one time, about 4% of women in the United States are pregnant.

Did you know?

When Gabriel Fahrenheit invented the first mercury thermometer, he called "zero degrees" the lowest temperature he was able to attain with a mixture of ice and salt. For the upper point of his scale, he used 96°, which he measured as normal human body temperature (we know it to be 98.6° today because of more accurate thermometers).

Did you know?

In most cases, kidneys can recover from almost complete loss of function, such as in acute kidney (renal) failure.

Did you know?

As the western states of America were settled, pioneers often had to drink rancid water from ponds and other sources. This often resulted in chronic diarrhea, causing many cases of dehydration and death that could have been avoided if clean water had been available.

The Split-Brain Operation The Split-Brain Operation
The Middle East and Operation Desert Storm The Middle East and Operation Desert Storm
A model for the operation of voltage-gated sodium channels. A model for the operation of voltage-gated sodium channels.
To prevent ignition and fuel-injection operation while the engine is being cranked, remove both the ... To prevent ignition and fuel-injection operation while the engine is being cranked, remove both the ...
Change in air temperature at various air flow rates for a 4 pass operation Change in air temperature at various air flow rates for a 4 pass operation
The West Bank Challenge The West Bank Challenge
Video: Bulk flow - Factors that influence bulk flow

For a complete list of videos, visit our video library