This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A server in an operation is competent but is never friendly with guests. Which challenge is most ... (Read 736 times)

james

  • Hero Member
  • *****
  • Posts: 573
on: Aug 2, 2018
A server in an operation is competent but is never friendly with guests. Which challenge is most likely negatively affecting this employee's service delivery?
 
  a. Capacity
  b. Consistency
  c. Intangibility
  d. Inseparability

Question 2

Which comment made by a server to a guest is an example of suggestive selling?
 
  a. Thank you for coming in tonight?
  b. Would you like ice cream on your pie?
  c. Would you like me to bring your check now?
  d. I'm sorry. I'll bring you a clean fork right away.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jasonq

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Aug 2, 2018
Answer to Question 1

D

Answer to Question 2

B


james

  • Member
  • Posts: 573
Reply 2 on: Aug 2, 2018
Gracias!

AmberC1996

  • Member
  • Posts: 317
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

The calories found in one piece of cherry cheesecake could light a 60-watt light bulb for 1.5 hours.

Did you know?

The familiar sounds of your heart are made by the heart's valves as they open and close.

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Did you know?

The top 10 most important tips that will help you grow old gracefully include (1) quit smoking, (2) keep your weight down, (3) take supplements, (4) skip a meal each day or fast 1 day per week, (5) get a pet, (6) get medical help for chronic pain, (7) walk regularly, (8) reduce arguments, (9) put live plants in your living space, and (10) do some weight training.

Did you know?

More than 34,000 trademarked medication names and more than 10,000 generic medication names are in use in the United States.

The first step is to verify the proper operation of the tester by measuring the air frequency by ... The first step is to verify the proper operation of the tester by measuring the air frequency by ...
The pressure cap should be checked for proper operation using a pressure tester as part of the ... The pressure cap should be checked for proper operation using a pressure tester as part of the ...
Change in air temperature at various air flow rates for a 2 pass operation Change in air temperature at various air flow rates for a 2 pass operation
Change in air temperature at various air flow rates for a 7 pass operation Change in air temperature at various air flow rates for a 7 pass operation
The West Bank Challenge The West Bank Challenge
Relaxed Posture and a Friendly Smile Communicate an Open and Welcoming Attitude Toward Clients. Relaxed Posture and a Friendly Smile Communicate an Open and Welcoming Attitude Toward Clients.
Video: Protein digestion - stomach & small intestine

For a complete list of videos, visit our video library