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Author Question: A server in an operation is competent but is never friendly with guests. Which challenge is most ... (Read 844 times)

james

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on: Aug 2, 2018
A server in an operation is competent but is never friendly with guests. Which challenge is most likely negatively affecting this employee's service delivery?
 
  a. Capacity
  b. Consistency
  c. Intangibility
  d. Inseparability

Question 2

Which comment made by a server to a guest is an example of suggestive selling?
 
  a. Thank you for coming in tonight?
  b. Would you like ice cream on your pie?
  c. Would you like me to bring your check now?
  d. I'm sorry. I'll bring you a clean fork right away.


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jasonq

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Reply #1 on: Aug 2, 2018
Answer to Question 1

D

Answer to Question 2

B


james

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Reply 2 on: Aug 2, 2018
Thanks for the timely response, appreciate it

lcapri7

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Reply 3 on: Yesterday
Gracias!

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