This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A server in an operation is competent but is never friendly with guests. Which challenge is most ... (Read 858 times)

james

  • Hero Member
  • *****
  • Posts: 573
on: Aug 2, 2018
A server in an operation is competent but is never friendly with guests. Which challenge is most likely negatively affecting this employee's service delivery?
 
  a. Capacity
  b. Consistency
  c. Intangibility
  d. Inseparability

Question 2

Which comment made by a server to a guest is an example of suggestive selling?
 
  a. Thank you for coming in tonight?
  b. Would you like ice cream on your pie?
  c. Would you like me to bring your check now?
  d. I'm sorry. I'll bring you a clean fork right away.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jasonq

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Aug 2, 2018
Answer to Question 1

D

Answer to Question 2

B


james

  • Member
  • Posts: 573
Reply 2 on: Aug 2, 2018
Great answer, keep it coming :)

phuda

  • Member
  • Posts: 348
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

In 1844, Charles Goodyear obtained the first patent for a rubber condom.

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

For about 100 years, scientists thought that peptic ulcers were caused by stress, spicy food, and alcohol. Later, researchers added stomach acid to the list of causes and began treating ulcers with antacids. Now it is known that peptic ulcers are predominantly caused by Helicobacter pylori, a spiral-shaped bacterium that normally exist in the stomach.

Did you know?

Oxytocin is recommended only for pregnancies that have a medical reason for inducing labor (such as eclampsia) and is not recommended for elective procedures or for making the birthing process more convenient.

Did you know?

The B-complex vitamins and vitamin C are not stored in the body and must be replaced each day.

Fast-flowing waters of the Humber River, Newfoundland, are a challenge to Atlantic salmon migrating Fast-flowing waters of the Humber River, Newfoundland, are a challenge to Atlantic salmon migrating
Age and Grammatical Knowledge The challenge of learning a second language rises with age. Source: J Age and Grammatical Knowledge The challenge of learning a second language rises with age. Source: J
Be sure that the clips are properly installed. Start the engine and check for proper operation. Be sure that the clips are properly installed. Start the engine and check for proper operation.
Change in air temperature at various air flow rates for a 2 pass operation Change in air temperature at various air flow rates for a 2 pass operation
The West Bank Challenge The West Bank Challenge
Sustainable Food Systems Are Environmentally Friendly, Economically Sound, and Socially Equitable Sustainable Food Systems Are Environmentally Friendly, Economically Sound, and Socially Equitable
Video: Major Elements in Biological Molecules: Nucleic acids

For a complete list of videos, visit our video library