This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Studies have shown the best way to deal with service failure is to: (Read 26 times)

RODY.ELKHALIL

  • Hero Member
  • *****
  • Posts: 591
on: Mar 24, 2019
Studies have shown the best way to deal with service failure is to:
◦ Refund the customer's money whenever a failure occurs
◦ Give the unhappy customer timely information regarding the failure
◦ Replace the unhappy customer with a happier one
◦ Ignore the failure in the hopes the customer will forget about it
Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by RODY.ELKHALIL on Mar 24, 2019

Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Mar 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 50% of students answer this correctly


RODY.ELKHALIL

  • Hero Member
  • *****
  • Posts: 591
Reply #2 on: Mar 24, 2019
Excellent


Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #3 on: Mar 24, 2019
Great! Please up vote :D


« previous next »
 

Did you know?

Less than one of every three adults with high LDL cholesterol has the condition under control. Only 48.1% with the condition are being treated for it.

Did you know?

Patients who have undergone chemotherapy for the treatment of cancer often complain of a lack of mental focus; memory loss; and a general diminution in abilities such as multitasking, attention span, and general mental agility.

Did you know?

Children with strabismus (crossed eyes) can be treated. They are not able to outgrow this condition on their own, but with help, it can be more easily corrected at a younger age. It is important for infants to have eye examinations as early as possible in their development and then another at age 2 years.

Did you know?

The most common treatment options for addiction include psychotherapy, support groups, and individual counseling.

Did you know?

The Food and Drug Administration has approved Risperdal, an adult antipsychotic drug, for the symptomatic treatment of irritability in children and adolescents with autism. The approval is the first for the use of a drug to treat behaviors associated with autism in children. These behaviors are included under the general heading of irritability and include aggression, deliberate self-injury, and temper tantrums.

Shown eating. Cougars are ambush predators, feeding mostly on deer and other mammals. Shown eating. Cougars are ambush predators, feeding mostly on deer and other mammals.
Pathophysiology of heart failure. Pathophysiology of heart failure.
Drugs in the Treatment of Heart Failure Drugs in the Treatment of Heart Failure
Integrative recombination in phage l: DNA bending by IHF, shown by X-ray crystallography Integrative recombination in phage l: DNA bending by IHF, shown by X-ray crystallography
Longitudinal Studies Longitudinal Studies
The genome of a typical retrovirus is shown at the top of the diagram The genome of a typical retrovirus is shown at the top of the diagram
Video: Membrane transport proteins - pores, gated channels and pumps

For a complete list of videos, visit our video library