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Author Question: Studies have shown the best way to deal with service failure is to: (Read 36 times)

RODY.ELKHALIL

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Studies have shown the best way to deal with service failure is to:
◦ Refund the customer's money whenever a failure occurs
◦ Give the unhappy customer timely information regarding the failure
◦ Replace the unhappy customer with a happier one
◦ Ignore the failure in the hopes the customer will forget about it


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Marked as best answer by RODY.ELKHALIL on Mar 24, 2019

Benayers

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RODY.ELKHALIL

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Benayers

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Great! Please up vote :D



 

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