This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Studies have shown the best way to deal with service failure is to: (Read 52 times)

RODY.ELKHALIL

  • Hero Member
  • *****
  • Posts: 591
on: Mar 24, 2019
Studies have shown the best way to deal with service failure is to:
◦ Refund the customer's money whenever a failure occurs
◦ Give the unhappy customer timely information regarding the failure
◦ Replace the unhappy customer with a happier one
◦ Ignore the failure in the hopes the customer will forget about it
Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by RODY.ELKHALIL on Mar 24, 2019

Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Mar 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 50% of students answer this correctly


RODY.ELKHALIL

  • Hero Member
  • *****
  • Posts: 591
Reply #2 on: Mar 24, 2019
Excellent


Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #3 on: Mar 24, 2019
Great! Please up vote :D


« previous next »
 

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

Did you know?

Signs of depression include feeling sad most of the time for 2 weeks or longer; loss of interest in things normally enjoyed; lack of energy; sleep and appetite disturbances; weight changes; feelings of hopelessness, helplessness, or worthlessness; an inability to make decisions; and thoughts of death and suicide.

Did you know?

Approximately 25% of all reported medication errors result from some kind of name confusion.

Did you know?

The first-known contraceptive was crocodile dung, used in Egypt in 2000 BC. Condoms were also reportedly used, made of animal bladders or intestines.

Did you know?

About 100 new prescription or over-the-counter drugs come into the U.S. market every year.

Ectopic pregnancies. (a) An ectopic pregnancy may occur in any of the locations shown. Interstitial Ectopic pregnancies. (a) An ectopic pregnancy may occur in any of the locations shown. Interstitial
New employees should be shown all exits in case of an emergency. New employees should be shown all exits in case of an emergency.
The 2-deoxyglucose technique. The accumulation of radioactivity is shown in three frontal sections ... The 2-deoxyglucose technique. The accumulation of radioactivity is shown in three frontal sections ...
Incomplete dominance shown in the flower color of snapdragons Incomplete dominance shown in the flower color of snapdragons
health studies homework help please health studies homework help please
Congestive heart failure Congestive heart failure
Video: Sickle Cell Anemia

For a complete list of videos, visit our video library