This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Studies have shown the best way to deal with service failure is to: (Read 34 times)

RODY.ELKHALIL

  • Hero Member
  • *****
  • Posts: 591
on: Mar 24, 2019
Studies have shown the best way to deal with service failure is to:
◦ Refund the customer's money whenever a failure occurs
◦ Give the unhappy customer timely information regarding the failure
◦ Replace the unhappy customer with a happier one
◦ Ignore the failure in the hopes the customer will forget about it
Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by RODY.ELKHALIL on Mar 24, 2019

Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Mar 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 50% of students answer this correctly


RODY.ELKHALIL

  • Hero Member
  • *****
  • Posts: 591
Reply #2 on: Mar 24, 2019
Excellent


Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #3 on: Mar 24, 2019
Great! Please up vote :D


« previous next »
 

Did you know?

Multiple experimental evidences have confirmed that at the molecular level, cancer is caused by lesions in cellular DNA.

Did you know?

Aspirin may benefit 11 different cancers, including those of the colon, pancreas, lungs, prostate, breasts, and leukemia.

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

Did you know?

Earwax has antimicrobial properties that reduce the viability of bacteria and fungus in the human ear.

Did you know?

In women, pharmacodynamic differences include increased sensitivity to (and increased effectiveness of) beta-blockers, opioids, selective serotonin reuptake inhibitors, and typical antipsychotics.

Vision with macular degeneration is experienced with an inability to focus in the center of the visu Vision with macular degeneration is experienced with an inability to focus in the center of the visu
The approval of a new drug is a four-stage process: (1) preclinical investigation, (2) clinical inve The approval of a new drug is a four-stage process: (1) preclinical investigation, (2) clinical inve
A visually impaired patient is assisted by a service dog. A visually impaired patient is assisted by a service dog.
A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact, A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact,
Incomplete dominance shown in the flower color of snapdragons Incomplete dominance shown in the flower color of snapdragons
The experimental protocol for recombination studies The experimental protocol for recombination studies
Video: Neuron Type Animation

For a complete list of videos, visit our video library