This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Studies have shown the best way to deal with service failure is to: (Read 51 times)

RODY.ELKHALIL

  • Hero Member
  • *****
  • Posts: 591
on: Mar 24, 2019
Studies have shown the best way to deal with service failure is to:
◦ Refund the customer's money whenever a failure occurs
◦ Give the unhappy customer timely information regarding the failure
◦ Replace the unhappy customer with a happier one
◦ Ignore the failure in the hopes the customer will forget about it
Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by RODY.ELKHALIL on Mar 24, 2019

Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Mar 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 50% of students answer this correctly


RODY.ELKHALIL

  • Hero Member
  • *****
  • Posts: 591
Reply #2 on: Mar 24, 2019
Excellent


Benayers

  • Sr. Member
  • ****
  • Posts: 328
Reply #3 on: Mar 24, 2019
Great! Please up vote :D


« previous next »
 

Did you know?

Eating carrots will improve your eyesight. Carrots are high in vitamin A (retinol), which is essential for good vision. It can also be found in milk, cheese, egg yolks, and liver.

Did you know?

For pediatric patients, intravenous fluids are the most commonly cited products involved in medication errors that are reported to the USP.

Did you know?

There are over 65,000 known species of protozoa. About 10,000 species are parasitic.

Did you know?

By definition, when a medication is administered intravenously, its bioavailability is 100%.

Did you know?

Approximately one in four people diagnosed with diabetes will develop foot problems. Of these, about one-third will require lower extremity amputation.

Prolapsed uterus. (a) A prolapse is the abnormal drop of the uterus into the vagina, representing th Prolapsed uterus. (a) A prolapse is the abnormal drop of the uterus into the vagina, representing th
Infant monkey is shown with cloth mother from Harlow’s studies. Infant monkey is shown with cloth mother from Harlow’s studies.
Dermatological changes with myxedema can occur behind the eyes or in the lower leg, as shown here. Dermatological changes with myxedema can occur behind the eyes or in the lower leg, as shown here.
Linesman’s pliers are very useful because they can help perform many automotive service jobs. Linesman’s pliers are very useful because they can help perform many automotive service jobs.
Hand signals are an effective emergency backup to ra- dio communication systems. Shown are several ... Hand signals are an effective emergency backup to ra- dio communication systems. Shown are several ...
Punnett square of the dihybrid cross shown in Figure 3.8. There are two combinations of dominant and Punnett square of the dihybrid cross shown in Figure 3.8. There are two combinations of dominant and
Video: Rods and Cones Animation

For a complete list of videos, visit our video library