Writing negative news with sensitivity and clarity helps the ...

[Garrulous]

Writing negative news with sensitivity and clarity helps the reader do what?
 
  A) Understand the message
  B) Accept the message
  C) Increase their desire to improve
  D) Take the message personally
  E) Respond to the message appropriately

Question 2

When delivering negative news using the direct approach, which of the following would comprise the body of the message?
 
  A) Neutral buffer
  B) Bad news
  C) Information that may help the audience
  D) Reasons for the bad news, then the news
  E) Positive statement aimed at maintaining a good relationship

[taylorsonier]

Answer to Question 1

Answer: B
Explanation: B) By writing clearly and sensitively, you can take some of the sting out of bad news and help your reader accept the decision and move on. If your credibility hasn't already been established with an audience, clarify your qualifications so recipients won't question your authority or ability.

Answer to Question 2

Answer: C
Explanation: C) A negative message using the direct approach opens with the bad news, proceeds to the reasons for the situation or decision, offers any additional information that may help the audience, and ends with a positive statement aimed at maintaining a good relationship with the audience.

[Garrulous]

Thank you

[taylorsonier]

No problemo