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Author Question: The specific component of effective salesperson follow-up designed to _____ with customers refers to ... (Read 26 times)

silviawilliams41

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on: Jun 28, 2018
The specific component of effective salesperson follow-up designed to _____ with customers refers to a salesperson's ability to apply relevant understanding and insight to create value-added interactions.
 A) interact
  B) connect
  C) agree
  D) relate
  E) plead

Question 2

All of the following are organization-directed benefits associated with offering unconditional guarantees except:
 A) the guarantee forces the firm to focus on the customer's definition of good service.
  B) the guarantee states a clear performance goal that is communicated to employees.
  C) offering the guarantee forces the firm to examine its entire service delivery system for failure points.
  D) the guarantee provides a means to avoid bankruptcy.
  E) the guarantee can be a source of pride and provide a motive for team building within the firm.


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Liddy

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

D


silviawilliams41

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Reply #2 on: Jun 28, 2018
Thank you :)


Liddy

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Reply #3 on: Jun 28, 2018
Happy to help you


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