In a sales presentation, Jerry asks the prospect, How does this problem affect your firm's return on investment (ROI)? Jerry is using a _____ question in the SPIN method.
a. situation questions
b. problem questions
c. implication questions
d. need-payoff questions
e. financing questions
Question 2
In a sales presentation, Jerry asks the prospect, What parts of the system create errors? Jerry is using a _____ question in the SPIN method.
a. situation questions
b. problem questions
c. implication questions
d. need-payoff questions
e. financing questions