Author Question: Before putting a caller on hold, you should: a. Find out if the call is about an emergency b. ... (Read 164 times)

Beheh

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Before putting a caller on hold, you should:
 
  a. Find out if the call is about an emergency
  b. Thank the person for calling
  c. Take a message
  d. Ask how long the caller can wait

Question 2

Which piece of linen is waterproof?
 
  a. Mattress pad
  b. Bottom sheet
  c. Plastic drawsheet
  d. Pillowcase



aloop

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Answer to Question 1

A

Answer to Question 2

C



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