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Author Question: Studies have shown the best way to deal with service failure is to: (Read 39 times)

RODY.ELKHALIL

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on: Mar 24, 2019
Studies have shown the best way to deal with service failure is to:
◦ Refund the customer's money whenever a failure occurs
◦ Give the unhappy customer timely information regarding the failure
◦ Replace the unhappy customer with a happier one
◦ Ignore the failure in the hopes the customer will forget about it
Marketing for Hospitality and Tourism ¦ Kotler, Bowen, Makens ¦ 7th Edition
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Marked as best answer by RODY.ELKHALIL on Mar 24, 2019

Benayers

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Reply #1 on: Mar 24, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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RODY.ELKHALIL

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Reply #2 on: Mar 24, 2019
Excellent


Benayers

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Reply #3 on: Mar 24, 2019
Great! Please up vote :D


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