Author Question: Claim messages should appeal to the receiver's sense of responsibility and pride in the company's ... (Read 179 times)

jerry coleman · **on:** Jun 23, 2018

Claim messages should appeal to the receiver's sense of responsibility and pride in the company's good name.
Indicate whether the statement is true or false

Question 2

An effective technique when writing a persuasive claim message is to suggest that the reader intentionally created the problem.
Indicate whether the statement is true or false