Claim messages should appeal to the receiver's sense of ...

[jerry coleman]

Claim messages should appeal to the receiver's sense of responsibility and pride in the company's good name.
  Indicate whether the statement is true or false

Question 2

An effective technique when writing a persuasive claim message is to suggest that the reader intentionally created the problem.
  Indicate whether the statement is true or false

[Sophiapenny]

Answer to Question 1

True

Answer to Question 2

False

[jerry coleman]

YES! Correct, THANKS for helping me on my review

[meow1234]

Thanks for the timely response, appreciate it