With regards to constructing a service blueprint, the time ...

[CQXA]

With regards to constructing a service blueprint, the time required to perform one activity at one station is called:
 A) process time.
  B) activity time.
  C) maximum output per hour.
  D) operation time.
  E) bottleneck time.

Question 2

Profit would be an example of a(n) __________.
 A) mission statement
  B) strategy
  C) goal or objective
  D) strength
  E) operating philosophy

[nhea]

Answer to Question 1

B

Answer to Question 2

C