Conceding to parts of the objection is one way of handling ...

[tuffie]

Conceding to parts of the objection is one way of handling objections and reducing sales resistance.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

When a viewer switches to another channel while commercials are aired, _____ has occurred.
 a. clutter
  b. zapping
  c. zipping
  d. zupping
  e. trapping

[al]

Answer to Question 1

True

Answer to Question 2

b

[tuffie]

Excellent

[phuda]

Thanks for the timely response, appreciate it