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Author Question: Effective telephone communications include: a. listening for facts. b. repeating back to the ... (Read 47 times)

Capo

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on: Aug 22, 2018
Effective telephone communications include:
 a. listening for facts.
 b. repeating back to the customer what you believe the customer said.
  c. acting to handle the problem or issue.
 d. All the above

Question 2

Coding is the act of assigning a file designation to records as they are classified.
 a. True
  b. False
 Indicate whether the statement is true or false


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Andromeda18

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Reply #1 on: Aug 22, 2018
Answer to Question 1

d

Answer to Question 2

True


Capo

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Reply #2 on: Aug 22, 2018
Both answers were spot on, thank you once again


Andromeda18

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Reply #3 on: Aug 22, 2018
Great! Please up vote :D


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