Effective telephone communications include: a. listening for ...

[Capo]

Effective telephone communications include:
 a. listening for facts.
 b. repeating back to the customer what you believe the customer said.
  c. acting to handle the problem or issue.
 d. All the above

Question 2

Coding is the act of assigning a file designation to records as they are classified.
 a. True
  b. False
 Indicate whether the statement is true or false

[Andromeda18]

Answer to Question 1

d

Answer to Question 2

True

[Capo]

Both answers were spot on, thank you once again

[Andromeda18]

Great! Please up vote