This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When handling a very upset caller: (Read 135 times)

erika

  • Hero Member
  • *****
  • Posts: 522
on: Mar 30, 2020

Question 1

When taking a message from a caller for another person, be sure to:
◦ get the full name and correct spelling.
◦ include the name of the caller's organization if appropriate.
◦ note the time and date the message was taken.
◦ All of the above.

Question 2

When handling a very upset caller:
◦ say "I know what you mean" when they complain.
◦ immediately transfer them to a supervisor.
◦ invite them to suggest a solution to the problem.
◦ put them on hold until they can cool off.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by erika on Mar 30, 2020

epscape

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


erika

  • Member
  • Posts: 522
Reply 2 on: Mar 30, 2020
Thanks for the timely response, appreciate it

hollysheppard095

  • Member
  • Posts: 339
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Between 1999 and 2012, American adults with high total cholesterol decreased from 18.3% to 12.9%

Did you know?

More than 20 million Americans cite use of marijuana within the past 30 days, according to the National Survey on Drug Use and Health (NSDUH). More than 8 million admit to using it almost every day.

Did you know?

Essential fatty acids have been shown to be effective against ulcers, asthma, dental cavities, and skin disorders such as acne.

Did you know?

Approximately 500,000 babies are born each year in the United States to teenage mothers.

Did you know?

The people with the highest levels of LDL are Mexican American males and non-Hispanic black females.

Care must be taken in handling bodily fluids to prevent the transfer of infectious agents through co Care must be taken in handling bodily fluids to prevent the transfer of infectious agents through co
It is important to act concerned when a patient is upset. It is important to act concerned when a patient is upset.
Severe arthritis can make everyday activities, like writing, typing, and handling objects Severe arthritis can make everyday activities, like writing, typing, and handling objects
Video: EpiPen Animation (Part 1)

For a complete list of videos, visit our video library