The _________ technique is a response to buyer objections in ...

[naturalchemist]

The _________ technique is a response to buyer objections in which the salesperson uses the opinion or data from a third-party source to help overcome the objection and reinforce the salesperson's points.
 Fill in the blank(s) with correct word

Question 2

During a service recovery effort, the employee promptly refunded the customer's money, but threw the money at the customer. As a result, the recovery effort violated the customer's ____ justice need.
 A) social
  B) procedural
  C) interactional
  D) distributive
  E) ethical

[Jmfn03]

Answer to Question 1

third-party reinforcement

Answer to Question 2

C

[naturalchemist]

Wow, this really help

[rachel]

Great answer, keep it coming