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Author Question: The _________ technique is a response to buyer objections in which the salesperson uses the opinion ... (Read 44 times)

naturalchemist

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on: Jun 28, 2018
The _________ technique is a response to buyer objections in which the salesperson uses the opinion or data from a third-party source to help overcome the objection and reinforce the salesperson's points.
 Fill in the blank(s) with correct word

Question 2

During a service recovery effort, the employee promptly refunded the customer's money, but threw the money at the customer. As a result, the recovery effort violated the customer's ____ justice need.
 A) social
  B) procedural
  C) interactional
  D) distributive
  E) ethical


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Jmfn03

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Reply #1 on: Jun 28, 2018
Answer to Question 1

third-party reinforcement

Answer to Question 2

C


naturalchemist

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Reply 2 on: Jun 28, 2018
:D TYSM

meow1234

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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